Terms and Conditions

A lot of companies have pages of terms and conditions in weeny small print. Our policy however is very simple. We love our clothes and take pride in what we create, so we want you to love your purchase and feel great in it.

If you dont like something, for any reason, send it back! No explanations necessary.

Returns

Because we are a small company we do ask you to help us out and dont return anything that you have worn and please send it back as soon as possible (please dont keep it for more than a 10 days,) Please keep its labels attached and to ensure it gets to us safely please use registered post. Please enclose your returns slip. If you are returning something because it is faulty we will of course refund your postage also.

How to make a return >

We are unable to refund postal costs unless the return is faulty goods or an order error Returns should include your order number and a daytime telephone number please. We recommend that you obtain proof of posting or use recorded delivery as unfortunately we cannot accept responsibility for items in transit.

Cancellations

Even if you change your mind before weve despatched your order we will cancel it for you. Weve all been there, cant sleep? Shopping online in the middle of the night? it seemed like a good idea at the time? Then the guilt as you eat your breakfast. Just give us a call and well cancel it! You will be refunded within 7 days.

Delivery

We endeavour to send your order out within 24 hours of receiving it. We use Special Delivery as standard because we know you want it as soon as possible! If there is a delay of longer than 7 days we will contact you to let you know in case you want it for a special occasion. All parcels are beautifully boxed with tissue with Baby Ceylon labels. We deliver all over the world. Prices for overseas deliveries may be subject to change. We will always contact you before posting if this occurs. Taxes may apply for overseas customers.

Delivery Costs >

Payment Options

You are charged when you place your order.
Why is this? Your security is of utmost importance to us. Internet shopping is wonderfully convenient but many people have concerns about the security of their financial information. We have decided for the sake of your security to process payments through a reliable recognised system called PROTX. This means that we do not store your payment details and therefore you are charged immediately. We will always notify you if there is a delay in your order. If you have any questions please call Rachel and she can discuss other payment options with you.

Stock Availability

We do our best to ensure that the stock figures next to each item are accurate. If the item you want is out of stock please call Rachel on 0208 829 8966. She may be able to transfer your item from one of our stores. We only produce a small number of each garment and sometimes they can sell out very quickly, (this is particularly true of items that feature in the press.) However, we make all our clothes in London so sometimes we can recut a few extra of a popular garment and have it back in stock within weeks. So do ask!

Colours

We do our best to create an accurate representation of our colours however our colours may vary from what you see on your computer screen. There are a couple reasons for this. We dye our garments in small quantities so each batch one vary slightly. Also, all computer screens vary slightly so colours can look different. If you have any questions please call Rachel, she spends hours describing colours to customers and is very good at it!

Your information

When you register with us, we ask for information such as your name, e-mail address, delivery address, contact details. All this is necessary for us to fulfill the orders you place with us. ?We keep these details, and a record of any purchases, so that we can send you our latest news and offers and to provide you with a better service. We promise not to waste paper and send you lots of junk mail and We will absolutely not pass any of this information on to any other companies!

Copyright

Please don?t reproduce the Baby Ceylon logo, the photographs on these pages or the designs. We work very hard to create a unique brand and are protective of it.